Terms of Service

Overview This website is operated by Shenzhen Qiancheng Trading Co., Ltd. (hereinafter referred to as “we”, “us” or “our”). The brand identifier of this website is Hesvoria. All references to “we”, “us” and “our” throughout the site refer exclusively to Shenzhen Qiancheng Trading Co., Ltd.

Address Clarification: Room F302, Haochang Building, Mingzhu 2nd Road, Xinyang Community, Shajing Subdistrict, Bao'an District, Shenzhen is our statutory registered‑only address for enterprise filing and regulatory administration. This location is not an operational site and does not accept cosmetic product returns or physical customer mail. A dedicated designated return warehouse address will be issued by our customer‑support team only after your cosmetics return application has been formally approved.

By browsing this Hesvoria cosmetics website, registering an account, or purchasing beauty, makeup and skincare products and related services provided on the platform, you fully acknowledge, understand and agree to abide by all Terms of Service, Privacy Policy, Shipping Policy and Return Policy released by us. All new website functions, marketing tools and service modules launched subsequently shall also be subject to these Terms. We reserve the right to update and revise these Terms at any time by publishing revisions on the website. Your continued use of the website following the posting of updated Terms constitutes acceptance of the revised clauses.

Nothing in these Terms shall exclude or limit any statutory rights or remedies available to you under applicable consumer protection laws that cannot be legally waived or restricted.

Section 1 – Online Store Eligibility

By using our cosmetics‑focused website, you confirm that you have reached the age of majority applicable in your residential jurisdiction. Our makeup and skincare goods are intended for adult consumers. Minors may only use this website with the consent and continuous supervision of their legal guardians.

You shall not use our website or beauty‑product services for any illegal or unlawful activities. You shall not infringe upon our copyright, cosmetic formula intellectual property rights, brand intellectual property rights or other legitimate rights and interests. You are prohibited from uploading or disseminating computer viruses, malicious codes or harmful programs. Any violation of the above provisions will result in the immediate suspension or termination of your account and access to our beauty‑shopping services.

Section 2 – General Rules

We reserve the right to refuse service to any user at our sole discretion in accordance with platform operation rules and compliance requirements for our cosmetics retail business. All text content, beauty‑product reviews and comments uploaded by users on this website are transmitted over networks without encryption. All credit card and payment information is fully encrypted during transmission to ensure transaction security for makeup and skincare orders. Without our prior written authorization, no user may copy, repost, resell, reproduce or replicate any website content, cosmetic product images, formula introductions, swatch materials or brand texts for commercial purposes. All section headings are for reading convenience only and shall not impose any legally binding effect.

Section 3 – Information Accuracy Disclaimer

We strive to ensure the authenticity, accuracy and completeness of cosmetic product descriptions, shade displays, ingredient lists, pricing and logistics information published on the website, but we do not warrant that all content is completely error‑free. All website content is for reference only. Colour rendering of lipsticks, eyeshadows and complexion products may differ across screen devices. You shall exercise independent judgment when making beauty‑product purchase decisions and bear reasonable risks arising from your reliance on website information, excluding statutory consumer rights that cannot be waived by law. Historical product information displayed on the website may not be updated in real time, and we do not assume an absolute obligation to proactively and instantly update all website content.

Section 4 – Product & Price Adjustment

We reserve the right to adjust cosmetic product prices on the website at any time without prior notice. For legitimate operational reasons including but not limited to website maintenance, system upgrades, beauty‑product line optimization and compliance adjustments, we may suspend or terminate part or all of the website services without prior notification. Price adjustments, service suspension or shutdown shall not affect valid orders that have been successfully paid and confirmed by users. To the fullest extent permitted by applicable law, we shall not be liable for any indirect losses arising from lawful price adjustments and legitimate service modifications.

Section 5 – Product Sales Restrictions

Certain limited‑edition cosmetic gift sets and seasonal makeup collections are exclusively sold online with limited stock, subject to our official Return Policy. We make every effort to restore the true colour and texture of beauty products on screen; however, due to differences in display parameters of various electronic devices, we cannot guarantee consistent shade and visual effects across all devices. We reserve the right to limit the purchase quantity per user, per household or per order for popular skincare and makeup items, restrict sales to specific regions, and discontinue any cosmetic product sales at any time without prior notice. We do not warrant that product texture, colour or personal usage effects will fully meet your individual beauty expectations, nor do we guarantee that all website system errors will be completely resolved.

Section 6 – Order Control & Account Information

We reserve the right to reject, limit or cancel any order, especially bulk orders suspected of cosmetic resale and abnormal repeated orders under the same account, payment card or shipping address. If we cancel your order, we will notify you via the website internal message system linked to your checkout information. You shall ensure that your account information, shipping address and payment details are true, complete, valid and up‑to‑date to guarantee smooth fulfilment of your beauty‑goods orders and effective communication.

Section 7 – Third‑Party Tools & Links

This Hesvoria cosmetics website may integrate third‑party logistics, payment and beauty‑evaluation tools. Such third‑party services are operated independently and beyond our control. We provide these tools on an “as is” and “as available” basis without additional warranties, excluding statutory consumer rights and mandatory legal liabilities. To the extent permitted by law, we shall not be liable for any direct or indirect losses caused by third‑party tools. This website contains links to external third‑party platforms including logistics tracking portals and beauty‑content communities. We assume no responsibility for the content, privacy policies or transaction disputes of any third‑party websites. All transactions with third parties shall be resolved directly through the customer service of the corresponding third‑party platform.

Section 8 – User Comments & Submissions

By submitting cosmetic product reviews, beauty‑use suggestions, creative plans or other feedback via online customer service, comment sections or submission channels, you irrevocably grant Shenzhen Qiancheng Trading Co., Ltd. the permanent, unrestricted right to edit, publish, translate, distribute and commercially use such content for Hesvoria brand promotion, social‑media posting and product‑marketing purposes. We are not obligated to keep your feedback confidential, provide compensation for your submissions, or reply to every comment. We reserve the right to delete any illegal, insulting, discriminatory or infringing content at any time. You warrant that all content you publish does not violate any third‑party portrait rights, copyrights, privacy rights or other legitimate rights. You shall bear full legal liability for any false, abusive or virus‑containing content you upload and publish for our cosmetics store.

Section 9 – Prohibited Website Usage

You are prohibited from using this website to engage in illegal activities, fraud, cosmetic‑brand intellectual property infringement, racial, gender or religious discrimination and insult. You may not upload malicious virus codes, scrape cosmetic‑product data in bulk, collect other users’ personal information, send spam or phishing messages, disseminate obscene content, or bypass website security systems. Once any prohibited conduct is confirmed, we have the right to permanently terminate your access to the website.

Section 10 – Warranty Exclusion & Liability Limitation

We do not warrant that the website will operate uninterrupted, error‑free or completely secure at all times. The website and Hesvoria cosmetic, makeup and skincare products are provided on an “as available” basis without express or implied warranties, including but not limited to merchantability or fitness for personal beauty use. To the fullest extent permitted by applicable law, Shenzhen Qiancheng Trading Co., Ltd., its employees, suppliers and partners shall not be liable for any indirect, consequential or punitive damages, including lost profits, data loss and replacement costs, even if we have been advised of the possibility of such damages. Where local laws prohibit liability limitation, our liability shall be limited to the maximum scope permitted by applicable local mandatory laws and consumer protection regulations.

Section 11 – Indemnification

You agree to fully indemnify, defend and hold harmless Shenzhen Qiancheng Trading Co., Ltd., its parent companies, subsidiaries, employees, suppliers and cooperative partners from and against all third‑party claims, compensation costs and reasonable attorney fees arising from your breach of these Terms, violation of laws, or infringement of third‑party rights when using our Hesvoria cosmetics store.

Section 12 – Severability

If any clause of these Terms is found invalid or unenforceable by a competent judicial or regulatory authority, the remaining clauses shall remain in full force and effect and shall continue to be fully binding.

Section 13 – Termination

This Service Agreement may be terminated by both parties. You may terminate your use of the website and apply for account cancellation by contacting our online customer service. If we determine that you have seriously violated any provision of these Terms, we may terminate your website access without prior notice. You shall settle all outstanding payment obligations incurred before termination. All liabilities and obligations arising prior to termination shall remain valid after the termination of this Agreement.

Section 14 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy and Return Policy, constitute the entire agreement between you and Shenzhen Qiancheng Trading Co., Ltd., superseding all prior oral and written agreements and communications. Our failure to enforce any clause shall not constitute a permanent waiver of our corresponding rights. In the event of ambiguity in these Terms, no unfavorable interpretation shall be made against the drafting party.

Section 15 – Governing Law

These Terms shall be governed by the laws of the People’s Republic of China. Nothing herein shall prejudice or restrict your mandatory statutory consumer rights applicable in your residential jurisdiction.

Section 16 – Policy Update

We reserve the right to modify and update any part of these Terms by publishing revisions on the official Hesvoria website. It is your responsibility to regularly check for policy updates. Your continued use of the website after the release of revised Terms constitutes acceptance of the updated clauses.

Contact Information

If you have any questions regarding these service terms, cosmetic‑product orders or our beauty‑related services, please get in touch with us via the following contact details. Operating Company: Shenzhen Qiancheng Trading Co., Ltd. Registered Legal Address (for registration and filing only, NOT for returns or physical mail): Room F302, Haochang Building, Mingzhu 2nd Road, Xinyang Community, Shajing Subdistrict, Bao'an District, Shenzhen
Support Email: service@hesvoria.com
Contact Phone: 13079561753
Business Hours: Monday to Friday: 9:00 AM‑5:00 PM

Important Notice: Please do not send any makeup or skincare returns to the registered legal address listed above. The official return warehouse address will be provided exclusively by customer service after your return request has been reviewed and approved.