Privacy Policy

Last updated: August 13, 2026 Hesvoria is operated by Shenzhen Qiancheng Trading Co., Ltd. (hereinafter “we”, “us”, “our”). We run this cosmetics‑focused store and website, together with all related information, content, features, tools, beauty products and services to deliver a curated beauty‑shopping experience for cosmetics and skincare consumers (collectively the “Services”).

Address Clarification: The address Room F302, Haochang Building, Mingzhu 2nd Road, Xinyang Community, Shajing Subdistrict, Bao'an District, Shenzhen is our statutory registered legal address for company registration and administrative filing only. It is not an operational office location and cannot receive product returns or customer physical mail. A dedicated return warehouse address will be separately provided by our customer‑service team once your return application for cosmetics or skincare goods is formally approved.

This Privacy Policy outlines how we collect, use and disclose your personal information when you visit, access, purchase beauty goods or conduct transactions via the Services, or communicate with our cosmetics customer support team. If any conflict exists between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern all matters related to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you acknowledge that you have reviewed this Privacy Policy and understand how your information is collected, used and disclosed as set forth herein.

Personal Information We Collect or Process

The term “personal information” refers to data that identifies you or can reasonably be linked to you or another individual. It excludes anonymously collected or de‑identified information that cannot be used to identify or reasonably associate with you. Depending on your interaction with our cosmetics store Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, together with inferences derived from such data:

Contact details: your name, residential address, billing address, shipping address, telephone number and email address
Financial information: credit card, debit card and financial account numbers, payment card particulars, transaction records, payment methods, payment confirmations and other payment‑related data for cosmetics and skincare orders
Account information: username, password, security questions, account preferences and settings for your Hesvoria beauty‑store account
Transaction information: cosmetics and skincare products you browse, add to cart, save to wishlist, purchase, return, exchange or cancel, and your historical beauty‑goods transaction records
Communications with us: all information you submit when submitting customer‑support inquiries about cosmetic ingredients, skincare usage guidance, order issues and after‑sales requests
Device information: data about your device, browser and network connection, IP address and other unique identifiers
Usage information: records of how and when you browse and interact with our cosmetics‑shopping Services

Personal Information Sources

We may obtain personal information from the following sources:

Directly from you: when you register an account, access or use the Services, communicate with our beauty‑product support team, or voluntarily provide personal data
Automatically via the Services: data collected from your device when you visit our Hesvoria cosmetics website or use our products and services, including information gathered through cookies and comparable tracking technologies
Our service providers: third‑party vendors engaged by us who collect or process your personal information on our behalf to deliver designated services for our cosmetics business
Our business partners and other third‑parties

How We Use Your Personal Information

Subject to your interaction with our platform and the Services you utilize, we may process your personal information for the purposes below:

Provide, Customize and Improve the Services

We use your personal information to fulfil our contractual obligations, process payments, complete cosmetics‑order fulfilment, retain your preferences and beauty‑product interests, send account‑related notifications, handle purchases, returns and exchanges for skincare and makeup goods, create and maintain your account, arrange delivery and returns, enable cosmetic‑product reviews, and deliver personalised shopping experiences such as tailored beauty‑item recommendations. This also supports continuous optimisation and enhancement of our cosmetics‑focused Services.

Marketing and Advertising

We process your personal information for promotional activities related to makeup and skincare, including sending marketing communications via email, SMS or postal mail, and displaying targeted advertisements for our beauty ranges on our platform or external websites based on your browsing, cart and purchase history of cosmetics.

Security and Fraud Prevention

We authenticate user accounts, maintain secure payment and beauty‑shopping environments, detect, investigate and take action against fraudulent, illegal, unsafe or malicious activities, safeguard public safety and protect our Services. If you register an account, you are responsible for securing your login credentials. We strongly advise against sharing your username, password or other access details with any third party.

Communicating with You

We rely on your personal information to deliver cosmetics‑oriented customer support, respond to enquiries about beauty‑product ingredients, usage and after‑sales issues, provide effective assistance and sustain our business relationship.

Legal Compliance

We process personal information to comply with applicable laws and valid legal requests from law‑enforcement or government authorities, conduct investigations for potential or ongoing litigation, and enforce our terms and policies for our cosmetics‑retail business.

How We Disclose Personal Information

We may share your personal information with third‑parties for legitimate purposes in accordance with this Privacy Policy, including the scenarios listed below:

With vendors and service providers performing functions on our behalf (such as IT management, payment processing, data analytics, cosmetics customer support, cloud storage, beauty‑goods order fulfilment and shipping)
With business and marketing partners to deliver marketing services and display advertisements for skincare and makeup products. We utilise technical platform capabilities to enable personalised advertising with third‑party platforms based on your online activity. Our partners will process your information subject to their own privacy policies. Depending on your jurisdiction, you may have the right to opt out of information sharing used for targeted advertising. You may exercise your opt‑out rights via the designated channel on our site.
When you instruct, request or consent to disclosure to third‑parties, for example for cosmetic‑product delivery or through social‑media widgets and third‑party login integrations
With our affiliates and entities within our corporate group
In connection with corporate transactions such as mergers or bankruptcy proceedings; to satisfy legal obligations including subpoenas and court orders; to enforce our terms of service; and to protect the Services, our legal rights, and the rights of our cosmetics‑store users and other parties.

Third‑Party Websites and Links

The Services may contain hyperlinks to external websites operated by independent third‑parties, including beauty‑related content portals and logistics‑tracking platforms. When you navigate to unaffiliated external sites, please review their respective privacy and security policies. We do not warrant and accept no liability for the privacy protection, security or accuracy of content on these external platforms.

Information shared on public or semi‑public channels, including third‑party social‑media platforms for beauty‑content sharing, may be accessible to other users without usage restrictions. The inclusion of external links does not constitute endorsement of the third‑party platforms or their operators unless explicitly stated on our website.

Children's Data

Our cosmetics and skincare‑focused Services are not intended for use by minors under the age of majority in your jurisdiction. Beauty products sold on our site are formulated for adult consumers. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe we have obtained personal data of a child, please contact us using the information listed below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “sell” or “share” (as defined under applicable legislation) personal information of individuals under 16 years old.

Security and Retention of Your Information

No data‑security system is completely invulnerable, and we cannot guarantee absolute data security. Data transmitted to us may face risks during transmission. We recommend avoiding sending sensitive or confidential information via unsecured communication channels.

The retention period of your personal information varies based on multiple factors, including whether data is required to maintain your account, deliver cosmetics‑retail Services, satisfy legal obligations, resolve disputes and enforce contractual terms and policies.

Your Rights and Choices

Subject to your country of residence, you may hold some or all of the rights outlined below. These rights are not absolute, apply only under specific circumstances, and we may decline requests in compliance with applicable laws:

Right to Access / Know: You may request access to the personal information we hold about you
Right to Delete: You may request erasure of your stored personal information
Right to Correct: You may request rectification of inaccurate personal information
Right of Portability: You may obtain a copy of your personal information and request data transfer to a third‑party under certain conditions and exceptions
Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on local law, you may opt out of the “sale” or “sharing” of your data or processing for targeted advertising purposes for cosmetics promotions via our designated opt‑out channel.

If your browser enables the Global Privacy Control signal, we will treat this as an opt‑out request for your current device and browser where required by law. We do not recognise other “Do Not Track” signals apart from Global Privacy Control.

Manage Communication Preferences: You may unsubscribe from all promotional marketing emails about new makeup and skincare launches at any time via the unsubscribe link included in our emails. After unsubscribing, you will still receive transactional emails related to your account and cosmetics‑product orders.

If you reside in the United Kingdom or the European Economic Area, you may additionally enjoy the following rights subject to statutory exceptions:

Right to Object to Processing and Restrict Processing: you may request us to cease or limit processing for specific purposes
Right to Withdraw Consent: Where processing relies on your consent, you may withdraw consent at any time. Withdrawal does not affect lawfully completed processing prior to withdrawal.

You may exercise your rights through available functions on the Services or by contacting us via the details listed below. We will not discriminate against you for exercising your statutory rights. We may verify your identity before handling your request as permitted by law. You may appoint an authorised agent to submit requests on your behalf; we require formal authorisation proof and may still verify your identity directly. All valid requests will be responded to within the time‑frames required by applicable legislation.

Complaints

If you have concerns regarding our processing of your personal information for cosmetics‑store operations, please contact us via the official contact channels below. Depending on your location, you may appeal our decision or submit a complaint to your local data‑protection authority. Users within the EEA may refer to the official list of data‑supervisory authorities for further action.

International Transfers

Your personal information may be transferred, stored and processed outside your country of residence for the purpose of fulfilling cross‑border cosmetics‑product orders.

When transferring data out of the European Economic Area or the United Kingdom, we will adopt recognised data‑transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK authority‑approved agreements, unless the destination country is formally recognised to provide adequate data protection.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our cosmetics‑retail operational practices or meet legal and regulatory requirements. All revised versions will be published on this website with an updated “Last updated” date, and we will provide notifications as required by applicable law.

Contact Information

For the purposes of relevant data‑protection laws, Shenzhen Qiancheng Trading Co., Ltd. acts as the data controller. If you have questions about this Privacy Policy and our data practices for Hesvoria cosmetics store, or wish to exercise your privacy rights, please reach out to us using the details below.

Operating Company: Shenzhen Qiancheng Trading Co., Ltd. Registered Legal Address (for company registration only, NOT for returns or physical mail): Room F302, Haochang Building, Mingzhu 2nd Road, Xinyang Community, Shajing Subdistrict, Bao'an District, Shenzhen
Support Email: service@hesvoria.com
Contact Phone: 13079561753
Business Hours: Monday to Friday: 9:00 AM‑5:00 PM

Important: No cosmetics or skincare returns should be sent to the registered legal address shown above. A dedicated return‑warehouse address will be issued by our customer‑support team after your return application is approved.