Shipping Policy

This official website is operated by Hesvoria, under Shenzhen Qiancheng Trading Co., Ltd. (“we”, “us”, “our”). All purchase and order‑fulfillment behaviors for cosmetic and beauty‑product orders on this website are subject to the binding Service Terms, Privacy Policy, Return Policy, and Shipping Policy published on this official page. By completing a purchase of our makeup and skincare goods, you acknowledge and agree to all policy provisions stated below.

Address Clarification: Room F302, Haochang Building, Mingzhu 2nd Road, Xinyang Community, Shajing Subdistrict, Bao'an District, Shenzhen is our statutory registered legal address for enterprise filing and regulatory purposes only. This location is not an operational warehouse and does not accept returns of cosmetics, skincare items or any physical customer mail. A dedicated return‑warehouse address will be provided exclusively by our customer‑support team after your beauty‑product return application is formally reviewed and approved.

Order Processing Time

All cosmetic orders will be processed for product checking, packaging and shipment preparation within 1‑3 business days upon successful payment confirmation. Order processing is suspended during weekends and statutory public holidays. Any pending beauty‑goods orders during holidays will be resumed and processed on the next available business day. Processing time excludes shipping transit time and customs‑clearance delays for international cosmetic shipments.

Shipping Coverage & Transit Time

We provide international shipping services for makeup and skincare products covering most countries and regions worldwide. Standard transit time varies by delivery destination, excluding processing time, customs‑clearance hold‑ups, and unexpected logistics delays for beauty parcels:

North America: 7–15 business days
European Economic Area (EEA): 8–18 business days
Southeast Asia: 5–12 business days
Other international regions: 10–25 business days

Shipping fees are dynamically calculated based on cosmetic product weight, shipment destination, and the logistics option selected at checkout. We offer occasional free‑shipping promotional activities for our beauty range, which are subject to the minimum‑order threshold and activity rules displayed on the shopping‑cart page at the time of purchase.

Delivery Responsibility & Address Accuracy

Customers are solely responsible for submitting accurate, complete, and valid shipping information, including recipient name, detailed delivery address, postal code, and contact phone number for your cosmetic parcels. In the event of parcel loss, return, non‑delivery, or delivery delay caused by incorrect, incomplete, or invalid customer‑provided address information, all resulting costs including re‑delivery shipping fees and return‑handling fees shall be borne solely by the customer. We will provide a valid logistics tracking number for all beauty‑product orders once dispatched, allowing customers to monitor real‑time delivery status via our official website.

Customs Duties & Import Charges

For all cross‑border international cosmetic orders, any applicable import duties, consumption taxes, customs‑clearance fees, brokerage fees, and other local administrative charges incurred in the destination country/region shall be borne by the customer in full in accordance with local customs regulations and laws. Hesvoria has no control over local customs inspection standards for imported beauty goods, clearance speed, tax‑assessment rules, or detention decisions, and shall not be liable for any costs or losses arising from customs procedures.

Shipping & Address Modification Rules

Once your cosmetic parcel has been dispatched from our warehouse, no further modifications to the delivery address, recipient information, or logistics method will be available. For address or order adjustment requests for makeup and skincare orders, customers must contact our official online customer service within 24 hours after order placement and prior to shipment. We reserve the right to reject modification requests if warehouse packing and processing for your beauty products has commenced.

Lost & Delayed Package Policy

Package Delay

Standard transit times stated above are estimated and not guaranteed. Delivery delays may occur due to international logistics congestion, customs inspection of cosmetic goods, extreme weather, carrier operational issues, or other force‑majeure circumstances. We do not offer compensation for ordinary delivery delays that are beyond our reasonable control. Customers may contact customer service to inquire about logistics progress for overdue beauty‑product shipments.

Lost Package Confirmation & Resolution

If a shipment carrying makeup or skincare items shows no updated tracking information for 15 consecutive business days or is confirmed lost by the official logistics carrier, customers may submit a lost‑parcel application to our customer service with the valid order number and tracking proof. After official verification, we will provide two optional solutions for eligible lost cosmetic packages: free reshipment of the original beauty products or full refund of the corresponding order amount. We reserve the right to deny lost‑package claims if the tracking information shows successful delivery, parcel detention by local customs, or loss caused by customer‑provided incorrect information.

Force Majeure Exception

We shall not be held responsible for package delay, loss or damage of cosmetic goods caused by force‑majeure events including but not limited to natural disasters, war, policy lockdown, customs‑policy adjustment, and other uncontrollable circumstances.

Contact Information

If you have any questions about our shipping policy for Hesvoria makeup and skincare products, please contact us via the following details. Operating Company: Shenzhen Qiancheng Trading Co., Ltd. Registered Legal Address (for registration and filing only, NOT for returns or physical mail): Room F302, Haochang Building, Mingzhu 2nd Road, Xinyang Community, Shajing Subdistrict, Bao'an District, Shenzhen
Support Email: service@hesvoria.com
Contact Phone: 13079561753
Business Hours: Monday to Friday: 9:00 AM‑5:00 PM

Important Notice: Do not send returned makeup or skincare items to the registered legal address above. The official return‑warehouse address will only be issued by customer‑support staff after your return application has been approved.